About Amigo's Customer Reviews

The reviews we posted on this site were accumulated from the internet as well as letters we have received from our customers. We believe the reviews are the best representation of our customers overall experience from the in-store visit to the end result after their materials were installed. 

Do we receive negative reviews from our customers? Out of 70,000 customers only a small handful I could not satisfy and these are people nobody could satisfy. It's extremely rare that a customer who makes a purchase complains and when they do I do everything possible to satisfy my customer. I am not perfect and when I do make an occasional mistake, I take my punishment like a man, make good and solve the problem and try to prevent the same mistake from happening again.

Reviews that are omitted

I personally respond to any complaints we might receive and will take the appropriate action. Some of the negative reviews I thought had a good point and I used the opportunity to improve our service. Some were obviously from competitors trying to harm our good reputation. Others were from abusive and rude people who I asked to leave and go somewhere else. Some were from disgruntled ex employees. Some were just not fair or unreasonable. I omitted all of these. Some were glowing reviews from ex employees, so because of unfair bias, I omitted as well. 

2016

5.0 star rating 7/5/2016
It was a pleasure working with Mike at amigos carpet and flooring. We are very impressed with the floors that he recommended, and the installer Mike recommended, Will, was terrific. They worked within our budget, did a great job, made very helpful suggestions, and got the job done quickly. We are very satisfied.
— Brendan A.-Santa Monica, Ca.

Mike, I really want to thank you for helping us with our flooring project. You are a good man!-Rich
— Richard and Donna R. -Pasadena, Ca.

3/13/2016 Updated review
I give 5 stars because my experience was very good
— Anthony A. -West Hollywood, Ca .


5.0 star rating 5/25/2016
I was very happy with Amigo’s Carpet, both with the help with selection and the professional and fast installation. I was looking for wool carpet, and Mike has a great selection, competitively priced. I love the new carpet, the wool is soft and durable and looks amazing, especially on stairs which get a lot of traffic. The installers, Will and Mario, were really efficient and courteous and they made a big difference in minimizing what was otherwise a bit of an upheaval to move furniture around. With these guys, it was no problem at all. I will definitely go back when I tackle the next project.
— Linda C.-Marina Del Rey

I needed to carpet a room in my house, very simple space, with a small budget. Mike took the time and treated me like a big customer. Make gave his recommendations, based on use and area of the carpet. I selected what I wanted, and Mike suggested to have Will install it. It was easy, not intimidating, and very professional on all counts. I highly recommend this place. It was a good decision choosing them.
— Mark Z. -Los Angeles, Ca.

It was a pleasure working with Mike at amigos carpet and flooring. We are very impressed with the floors that he recommended, and the installer Mike recommended, Will, was terrific. They worked within our budget, did a great job, made very helpful suggestions, and got the job done quickly. We are very satisfied.
— Brendan A.-Santa Monica, Ca.

Found exactly what I wanted and they had everything ready on time. Great service and I loved the selection.
— Teresa H.-Los Angeles, Ca.

This was an easy one. I had to re-carpet my roughly 12’x11’ room. Mike greeted me and answered my carpeting questions, careful to reiterate how important accurate measuring is. Mike and his wife gave me a run-down on how the process worked, from purchase to delivery. He then gave me space to search around.

When we were going through the final order, Mike realized another foot might be prudent, so he included it without charging (maybe covering his bases, considering some recent claims against measurement accuracy). Good thing—the carpet was a perfect fit, with just tiny scraps left over.

Please be aware that Amigo doesn’t do installations, so he recommended Carlos. I bought the carpet on a Tuesday, and Carlos picked it up and installed it Thursday morning. He was on time and professional. I recommend taking a visit.
— Elizabeth A. Los Angeles, Ca.

I went to Amigos looking for an inexpensive carpet for the bedroom. I live in a rent controlled area and after years of renting it is very difficult to get the building to upgrade anything in your apt. So i wanted to find an inexpensive remnant. Off to Amigos...I met Mike and he was very helpful and honest.He had exactly what I was looking for and at the right price. I told him I would be installing it myself. He drew out the floor plan and told me how to cut it and how to heat bond the seams. My carpet looks great! Thanks Mike for your help I am telling everyone about you and your store!...
— Anthony A.-West Hollywood, Ca.

Two years ago I purchased carpeting for a condo rental. I returned again for new carpet. Experience was seamless, Mike, the owner, was super helpful, my purchase was quick and his installer, Robert, “The Carpet Man,” was incredible, fast, professional and did I say fast?
Thank you Mike and Robert for another great experience. If you need carpet, this should be your only stop.
— India I.-Studio City, Cas

2015

Received very friendly service from Mike and lots to choose from on carpet and flooring. Mike has installers that are professional and very reasonable. Mike knows his stuff and will take the time to discuss good quality product verses poor.

Bought our carpet and hardwood flooring here with no regrets.

Highly recommend Amigo’s
— Kurt B. Newhall, Ca.

Great deals. We saved over $2000.00, and got high quality carpet. Installation was fast and professional. Check this place out.
— Katie D. Monterey Park, Ca.

I do not understand how anyone could rate this place less than 5 stars!! We just got a rug for $844 that was quoted 5k at other places!! If you need a very large or odd size rug they can cut it for you and they have so much to choose from not to mention the service is impeccable and the turn around time is less than a week!! They also have LARGE pre cut remnants for $300-$400. I will never go to a regular rug store again.
— Crystal Leigh, Studio City, Ca.

Mike is fantastic. I walked in and Mike greeted me with a warm smile. The hospitality was a differentiated welcome.

The beautiful frieze carpet that we were shown was retail $1400 and we got it for $560.

Then we were equally pleased to meet their recommended installer Robert. Robert is a joy, a hard worker and did an excellent job of installing our carpet.

Look-when you read reviews, ANYONE can say something negative and most people who write are the ones that are not satisfied. But to take the time to write something positive is not always top of mind as we take it for granted to be encouragers and grateful in a world that EXPECTS to be served. Well, we were served wonderfully and I suggest that anyone in business is going to make mistakes-has bad days. etc.

But, my experience of Amigo’s was 12 out of 10 and I have lived around the world and done a quite a bit of remodeling and they stack up with the best of the best in service, hospitality, performance and follow through!

THANKS AMIGO’S!
— Robert P. Burbank, Ca

I had a pleasant experience with Amigo’s Carpet and Flooring. They were quick to return calls. Finished product was A grade.
— Jacob W. Fullerton, Ca.

Shhhhhh... Best kept secret. It’s big shack-like warehouse filled with an endless variety of affordable, quality carpet ready to go. Mike is great! He helped us choose the best carpet for our situation. He helped schedule delivery and installation asap. I recommend this place to everyone!
— Kelly G. Thousand Oaks, Ca

We visited the warehouse in the past weekend and Mike was our favorite sales person that we encountered during our entire carpet hunting process. They had a lot of remnant selections, and the price is competitive with other remnant warehouse as well. I was not sure which product to get, but eventually got a better quality carpet for our master and another pattern carpet for the rest of the house. If you are looking for a good deal, definitely check this place out.
— Sherry W.

Mike,
The floors look beautiful! Thanks for the referral to Robert and Will at Carpetman. They did everything they said they would do and more. I am a super satisfied customer.
— Evelyn V. Woodland Hills, Ca

When I decided to put new carpet in my upstairs bedrooms I shopped around. I called several places and received many higher prices for less square footage. Mike and his lovely wife at Amigo’s Carpet & Flooring in North Hollywood were kind and understanding. Mike showed me several samples. He kept showing me samples until he found what I was looking for. He hung in there with me for weeks deciding. Once I decided, he helped me get it installed the very next day! The carpet is better than what I expected. If you are looking to put in new flooring look no further. Call Mike at Amigo’s he will hook you up! I really mean it. He even called me the next day to see how everything went with the installation. His installation guys rock as well!

Very happy customer.
— Sharon G. Los Angeles, Ca.

Mike at Amigo’s is the best! A tenant moved out and we needed some affordable, but durable, carpet fro two small rooms right away. He had a terrific selection, was super helpful and took the time to explain the pros and cons of different types of carpeting. He recommended a carpet installer, Robert Templeton, “The Carpet Man,” who responded promptly, was very professional, showed up on time and did a speedy and clean job of installing the carpet. If you need carpeting, go to Amigo’s before you go anywhere.
— India I. Studio City, Ca.

Had a great experience with Amigo’s. Mike was an excellent salesmen he helped us pick out the right carpet for our various rooms, and at a great price. His installer Robert was also very professional and did a wonderful job!

The laminate flooring was great too and looks wonderful, once we installed it!

Would recommend to family and friends.
— Ron V. Ventura, Ca.

Our experience has been terrific. I got three estimates, and MIke’s was not the lowest but when I compared honesty and reliability, there was no comparison. I am a novice when it comes to home repairs and improvements. This experience has lifted my faith that there are honest, responsible and reliable people, who take pride in their work. Mike sent Robert Templeton, the installer over to get correct measurements, because both of the other estimates measured incorrectly. The installation on the Laminate that we chose went smoothly, and the finished product is beautiful. Mike gave us a terrific deal too.

This is the first review that I have written, because I want people to know that there are truly skilled people in this world. When they finished they put everything back, even better than before, and it was clean from top to bottom. I really appreciate it when people take pride in their work. Thank you.
— Pam B. Northridge, Ca.

1 check-in here.

Mike is so accommodating! He did a rush job for me at the last minute and gave me a great price too. The carpet was installed quick and looks beautiful. Referring a couple of friends who need carpet.
— Rich M. North Hills, Ca

Overall a very good experience with great prices compared to retail. Mike is very knowledgeable and provides solid guidance on the carpet for the area you are considering. Just carefully measure before you go to see the carpet. You have to be somewhat flexible if you are trying to carpet many rooms with the same carpet, but if the carpet or size is not in the warehouse Mike will try to get it for you. He contacts an installer that you make arrangements with. Installers were experienced, on time and completed the job expertly. The installer picks up the carpet, delivers it, removes the old carpet and installs the new. From picking the carpet to installation was about a week, although they will work with your timing. Definitely worth a visit.
— Scott H. Woodland Hills, Ca

I had a wonderful experience with this store. Mike helped me figure out the square footage I needed and then walked around with me and my fiance to show us different carpets that he had available in that size. Clearly his stock changes from week to week and possibly day to day but we found an upper mid grade carpet (retail of $2900) for $900.
Mike referred us to an installer named Robert. Robert and his helper Will did a fantastic job. Every single seam is invisible and the room and stairs are installed perfectly. They were on time and cleaned up after themselves. I had priced the same area at Home Depot for a lower grade carpet and the total was close to $2500 with cheaper padding and installation. I got beautiful carpet and perfect installation and saved enough that we opted for 8lb padding so the carpet is even nicer!

Amigo’s is a warehouse in North Hollywood - It’s not a beautiful showroom, but the carpet and installation is as good as any place I have been to. In addition, you can go to amigoscarpetflooring.com to see a video by consumer reporter Alan Mendelson and get tips on how to measure your carpet area and more. Good luck!
— Alexandra M. Tarzana, Ca.

Mike gave me prices and gave me his opinion on the different qualities. The prices he gave me were competitive. Being the cheapskate I am, I still had to haggle and he countered with a great price. All in all, a pleasant, efficient transaction that resulted in a great product so skillfully installed in my home. An easy 5-star rating for Amigo’s
— Rod T. Newhall, Ca.

I got carpet, padding and installation WITHIN 3 HOURS for the same price Home Depot wanted for just the carpet and a 7 day wait! Almost immediately found a roll that was exactly the color and size I was looking for. Prices were cheaper overall than anywhere else. I highly recomend Amigo’s
— Taylor G. Los Angeles, Ca.

Amigo’s is my new best store ever! I found exactly what I was looking for - so thrilled! I will be checking back in there for another room on a very high grade carpeting. A neighbor recommended them to me and she’s an interior designer. Cannot say enough.
— Sha N. Los Angeles, Ca.

If you want great quality affordable flooring go see Mike! Mike spent lots of time asking us great questions about what WE needed and educated us on the options he had available. I found exactly what I wanted and saved over $2000 over every other store bids. Our place looks amazing! 5 Stars! Harold and Pam
— Pam M. Woodland Hills, Ca.

This is a warehouse with TONS of choices. My wife and I are building a new house and we really looked around and found this place to be the cheapest. I chose one of their installers and was very happy with the job they did. We ended up picking real wood for our house for far cheaper than the other places we looked at. I would definitely recommend Amigo’s, it’s cheap and the quality is just great! Check this place out!
— Tim A. Los Angeles, Ca.

I can’t believe people who say they had a bad experience. We were the customer from hell, but they were GREAT to us ANYWAY!!
It all started 2 years ago when we saw an ad with unreal prices for wood flooring, so we went to Amigo’s to check out. The more we looked, the more we liked! We went back and forth, back and forth with that poor sales person! I couldn’t believe their patience! We finally decided on a wood plank. The wood planks ran about $12.99sf-$15.99 everywhere else, but got it at Amigo’s for only $5.99sf on sale! How about that?

Amigo’s was EXTREMELY accommodating in every way! So now it’s 2 years later and we still love the wood floor. We have 6 dogs and 3 college kids still living with us plus all their gangs of friends coming and going into the doorway from the ranch where we board our horses at! It has held up wonderfully and looks fantastic. It was good advice Amigo’s gave us to get distressed flooring. We are going to Amigo’s tomorrow to get flooring for my daughters and our bedrooms! At least this time, we know where to go and what to get! Hope sharing this helped some.
— Michelle B. Santa Clarita, Ca.

A few letters from customers...

Mike,

Both Carol and I want to thank you so much for your help in getting us the right carpet. Your expertise and professionalism made the difference. The installer you recommeded is the best in his trade. Once again, thank you.
— Bob and Carol, West Hills, Ca.

Hi Mike,

Wanted to let you know that we are very pleased with the carpet. It looks great and quite high end! I was pleased that we saved money, probably 33%, on produuct and had so little unneccessary waste left for landfill - hoping recycled. Thank you for taking the time to educate me and helping us out.

Sincerely, Cathy & Dennis G.
— Cathy and Dennis G. Palos Verdes, Ca.

Amigo's has been featured on...

angies_list_logo.png

Worth the Drive...

70,000 satisfied customers in southern California. You probably know a neighbor, co-worker, friend or family member who is a customer.

What do I do now? 

1. Get accurate room dimensions

2. Drop by

Amigo's Carpet and Flooring 13406 Saticoy Street, North Hollywood, Ca 91605

 

Directions

Directions from the Valley: Take Woodman to Saticoy Street. Go east, 2 blocks on the right.

From Ventura: Take the 101 south. Exit Woodman go north on Woodman to Saticoy Street. Turn right. 2 blocks on the right.

From Santa Clarita: Take the 14 south to the 405 south. Exit Roscoe, turn left. Continue on Roscoe to Woodman. Go right to Saticoy St, turn left. 2 blocks on the right.

From Downtown LA: Take the 101 north. Exit Woodman go north on Woodman to Saticoy Street. Turn right. 2 blocks on the right.

From the south Bay: Take the 405 north to 101 south. Exit Woodman go north on Woodman to Saticoy Street. Turn right. 2 blocks on the right.

Hours: 

  • Monday-Thursday 9am to 5pm

  • Friday-Saturday 9am to 4pm

  • Sunday-Closed

  • Appointments available.

  • Holidays-Closed certain holidays, Please call.

PHONE 818-901-7411